FREQUENTLY ASKED QUESTIONS
How far in advance do I need to book my run?
For personalized runs the more notice you give us the better. We make every effort possible to accommodate each run request. However, requests for running tours within a 24 hour period are subject to guide availability. If booking within 24 hours of the requested time, a CRT representative will contact you via phone to confirm your request. For our group runs, registration is open until 6 pm the day before the scheduled run. (See refund policy below)
How will I keep pace?
For a personalized run we run at your pace, walk or stop if you need to or want to. For group runs depending on the number of people, we will have several guides ready to lead different running paces (approximately 1 guide/6 runners). Please do not worry; we will not leave you behind!
Are we running the whole time?
Our personalized runs are based on your preference; we can design your running so there are no stops. However we are always willing to stop or walk if necessary. Our group runs are designed with designated stops throughout the route. This way we make sure everyone stays together and gets to hear all the information along the route.
Will there be anything to drink?
Guides will provide water. For our group runs if you would like water you are responsible for carrying the water during the run.
What if I am running late?
Please give your guide a call if you are running late. For personalized runs your guide will wait 15 minutes after the scheduled time. For group runs if we don’t hear from you and the group is ready to leave, we will not wait.
Will there be both men and women?
Yes, our runs our generally co-ed
Will somebody be able carry anything for me? (wallet, keys, phone, cameras etc..)
Yes, your guide runs with a small runners backpack so they will be able carry smaller items.
Are gift certificates available for the running tours?
Yes, currently you can purchase a personalized running tour off of our website www.cityrunningtours.com. These gift certificates can be personalized for someone and specific and shipped directly to that person as well.
Are there bathrooms along the route?
On any route that we do we can always find a bathroom for you to use. We do have specific routes that do run by some of the public bathrooms located throughout the city. If you feel it is necessary to make sure there are bathrooms along the route please let us know ahead of time.
What happens if the weather is bad?
Our goal is to accommodate your request so we are willing to run through all types of weather if you still would like to run. (For refunds see below)
Are we allowed to tip our running guide?
Yes! They are not required but they are greatly appreciated.
Refunds are not issued within 48 hours of your scheduled run. We will issue a refund within that time only in the event of an emergency or due to inclement weather. In case of bad weather we will try to reschedule your run for another day if applicable. If we are unable to do so then we will refund you.
Gift certificates purchased are valid for 1 year from the date of purchase. Refunds for gift certificates are only given within one month of purchase.
If you missed your original scheduled tour (due to any other reason than an emergency) and call us to reschedule, we will issue a raincheck for a running tour at another date.